Вакансия № 1748734 на должность "Level 2 Support Engineer (Charging Systems)" в городе (регионе) Киев, Украина от компании "ООО Do IT" на сайте Электронный Центр Занятости Населения
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Организация работает в следующих сферах деятельности: Информационные технологии, системная интеграция, интернет; .
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Обязательное требование к опыту работы искомого сотрудника: более 6 лет.
График работы: полный день.
Тип занятости: полная занятость.
Вакансия № 1748734 добавлена в базу данных: Понедельник, 1 апреля 2024 года.
Дата обновления этого объявления: Четверг, 25 апреля 2024 года.
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Работодатель предложит заработную плату по результатам собеседования с соискателем работы.
LOCATION: Georgia, Tbilisi/ Ukraine, Kyiv
COMPANY: Global leader in ICT services and solutions
General description:
L2 Charging Systems (2nd line support engineer) function as part of Managed Services team on vendor side should perform 2nd level of analysis and troubleshooting of trouble tickets (TT), escalated either from either SD (Service Desk) or L1 (1st level monitoring team).
Primary Job Functions
- L2 (2nd line support engineer) function is intended to act as a Single Point of Contact ("SPOC") to SD (Service Desk) or L1 (1st level monitoring team) to handle trouble tickets for problems reported by Telecom Operator’s customers on DBSS 0.6 solution components.
- The candidate should also have Operator’s possess (ITIL, eTOM) knowledge and hands on experience as technical support engineer.
- Know and follow ITIL Service Operation processes: Event Management, Access Management, Request Fulfillment, Problem Management, Incident Management.
- Perform second level of analysis and troubleshooting, escalate unresolved problems to Level 3 (R&D), track progress of trouble tickets (TT) resolution and ensure restoration and resolution within SLA.
Required skills:
- Understanding of ITIL principles
- Understanding of SLA (Service level Agreement) concept
- Understanding of Telecom Business Support Systems (BSS)
- Understand the interworking of VAS & IN nodes with HLR, MSC and third party products.
- Should have 5 or more years experience with hands on delivery experience (preferred) in managing prepaid charging solutions and associated solutions like Multi-mediation, billing applications, middleware, provisioning, etc.
- Should have working knowledge in technical areas like GSM / IN call flow, SS7 stacks, INAP, CAMEL, UNIX, Solaris, SIGTRAN, Oracle, Veritas Volume manager, clustering, MySql, Java, Perl, IP networking, client server concepts, data migration fundamentals etc.
- Perfect troubleshooting and analytical skills, ability to “get things done”
- Delivering Results & Meeting Customer Expectations
- Following Instructions & Procedures
- High level of communication is a must
- Knowledge sharing & Collaboration Skills
- Scripting knowledge required
- Linux skills, scripting
- Calm, responsible, initiative, self-organized, eager to learn
- Good written and oral English (upper intermediate)
- Lead and guide the team during emergencies and network outages.
- Will be responsible for revisiting the IN network on periodic basis, carry out random checks on O&M.
- Review dimensioning, planning, trends in traffic and will scan Product updates.
- To play a significant role in building and maintaining the competence of competence domain by giving presentations/trainings and analysing case studies
- To govern impact analysis of new changes in the network.
- Conduct periodic and event based reviews of changes in the network. Share the analysis of the impact these changes will cause.
- Maintain up to date information about product dimensioning though shared info by product management
- Look at the optimization of the network configuration and product configuration
- Do Impact Analysis of the new CPs and ICPs, prepare MOPs, driving test installations
- Conduct random audits at specified intervals.
Education & Experience:
- Education — higher
- Experience on similar (IT support) position from — 5 years, experience in operations/services environment
- Extensive experience in troubleshooting and maintenance of Charging System as a 2nd line engineer.
- Experience with web services (SOAP, REST), Linux, DBA.
- Mobile Networks, GSM, WCDMCA, LTE – as a plus
- NW protocols like TCP/IP; ss7/map/cap/smpp – as a plus
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