Vice President of Customer Support
Вакансия № 2718596 в населенном пункте (городе) Харьков, Украина от компании "Crossover" на сайте Мультирегиональный Электронный Центр Занятости Населения (ЦЗН).
Уважаемый соискатель вакансий, Вы можете перейти на сайт прямого работодателя "Crossover" для ознакомления с информацией о компании (фирме, организации, ИП). Смотрите Веб-сайт "Crossover" - http://www.crossover.com
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Организация работает в следующих сферах деятельности: Информационные технологии, системная интеграция, интернет; .
Репутация компании "Crossover" в отзывах работников:
Читайте свежие отзывы сотрудников об этой организации на этом сайте.
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Обязательное требование к опыту работы искомого сотрудника: более 6 лет.
График работы: удаленная работа.
Тип занятости: полная занятость.
Вакансия № 2718596 добавлена в базу данных: Суббота, 13 апреля 2024 года.
Дата обновления этого объявления: Пятница, 26 апреля 2024 года.
| Рейтинг вакансии: 2,83 из 100 баллов |
Работодатель может предложить примерно следующую оплату труда: от 15000 до 16500 USD на вакантной должности "Vice President of Customer Support".
We're running an Online Hiring Tournament on February 18th to hire VP's of Customer Support (USD $200K/yr).
This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager. This is a 100% remote, full-time role.
The Vice President of Customer Support will lead the efforts to create a world-class customer support experience across our entire portfolio of enterprise software companies, as well as an additional 25-50 new acquisitions a year. You will take a scientific and metrics-based approach to centralize and deliver customer success measured through our NPS program. Your responsibilities will also include leading a culture of continuous improvement and weekly progress, simultaneously increasing quality and efficiency. You will be tasked to staff your support management and support agents with elite global resources that are smart, technical and have a passion for solving customer issues.
We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.
Register at the green button, Webinar address and test platform link will be sent to confirmed candidates.
Join our community of remote professionals!
Do you wish your current company viewed customer support as a strategic asset, staffed it with the best people in the world and continually innovated on the customer support process? Do you have a passion for delivering world-class customer support through unparalleled online and call-center based customer support? Have you perfected your skills within a B2C or B2B subscription based service or online retail environment with a culture of extreme customer accountability and service? If these questions appeal to you and you are interested in unleashing your talent with one of the fastest growing and most innovative global B2B enterprise private equity companies in the world - this role is for you.
The VP of Customer Support will lead the efforts to create a world-class customer support experience across our entire portfolio of enterprise software companies - as well as an additional 25-50 new acquisitions a year. You will take a scientific and metrics-based approach to centralize and deliver customer success measured through our NPS program.
The VP of Customer Support will drive a culture of continuous improvement and weekly progress - simultaneously increasing quality and efficiency. You will be tasked to staff your support management and support agents with elite global resources that are smart, technical and have a passion for solving customer issues. Fifty-percent of your team's time will be dedicated to our ‘pair support’ model where becoming an expert problem solver on new products is everyone’s job.
Key Responsibilities
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Assume operational leadership for our global support across all portfolio companies - while building a model that can accept another 25-50 companies a year
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Building a deeply rooted culture of customer accountability and metric-based operational excellence within these teams - including world class hiring and coaching
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Standardize a new product onboarding program for support that moves new acquired products into central support in less than 90 days
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Manage and simplify our central automation infrastructure including Zendesk and Salesforce
Candidate Requirements
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Deep passion for customer success, coupled with a driving motivation to solve their problems and continually improve their experience - you are a customer advocate of the highest order
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A deeply operational mindset - you dive into details, make decisions based on data, relentlessly measure and test, and hold people accountable for fact-based results
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10+ years experience managing 25+ person enterprise software customer service teams - including help desk support teams (phone and email based) - with a track record of customer reported excellence across multiple products and technologies
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Exceptional communication and relationship building skills, high emotional intelligence, and proven ability to thrive in a high growth, global, virtual environment are essential
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