Вакансия № 70159 на должность "Applications Engineer (Technical Support team)" в городе (регионе) Минск, Беларусь от компании "Solarwinds MSP Technology" на сайте Электронный Центр Занятости Населения
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Организация работает в следующих сферах деятельности: Информационные технологии, системная интеграция, интернет; .
Репутация компании "Solarwinds MSP Technology" в отзывах работников:
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Обязательное требование к опыту работы искомого сотрудника: 3–6 лет.
График работы: сменный график.
Тип занятости: полная занятость.
Вакансия № 70159 добавлена в базу данных: Вторник, 23 апреля 2024 года.
Дата обновления этого объявления: Среда, 24 апреля 2024 года.
| Рейтинг вакансии: 7,37 из 100 баллов |
Адрес вакантного места работы: Минск, Интернациональная улица, 36, м. Октябрьская.
Работодатель предложит заработную плату по результатам собеседования с соискателем работы.
SolarWinds MSP is seeking an Applications Engineer to join our Technical Support team to diagnose and resolve technical issues involving SolarWinds MSP Backup and Recovery product. The Applications Engineer is the main bridge between the engineering team and our customers with the primary goal of making sure overall quality and customer satisfaction goals are exceeded.
This position requires someone who is technical, organised, has excellent communication and people skills and follow-through, can use good judgement, set priorities, and possesses strong analytical and troubleshooting skills.
Our Backup and Recovery solution is a product with multi-platform client and server sides for managed services providers, system administrators of large enterprises, telecommunication and hosting providers. As a data source we can back up file system, Network Shares, system state, MS Exchange, MS SQL, MySQL, Oracle, MS SharePoint, VMWare, Hyper-V. The product is very dynamic, this why you will to learn a lot all the time.
Essential Duties and Responsibilities:
- Provide technical support responding to customer issues, helping with deployment of the solution on customer's environment.
- Work on escalations and critical incidents collaborating with frontline support, development, QA and sales teams to obtain the best possible outcome of the issue for the customer and the organisation.
- Investigate and report problems found on production environment, work closely with QA and development teams to improve the product and to ensure it continues to satisfy customer needs.
- Contribute to the development and sharing of knowledge.
- Maintain thorough and accurate documentation of cases.
- Work rotating schedule including morning, evening, night shifts to provide 24х5 service.
We offer:
- Work in a friendly team of professionals
- Competitive salary
- Comfortable office in the city centre
- Medical service for you and your family
- Free lunches twice a week
- Coffee, tee, juice, milk and other benefits.
Our expectations from candidates:
- Technical degree/diploma preferred, or qualified by experience.
- Previous experience in technical role (System administrator, DevOps) preferred.
- Strong analytical skill.
- Effective listening, and ability to communicate professionally both verbally and written in English (intermediate level and higher).
- Understanding of networking terms, concepts and protocols.
- Proficient in Windows Server operating systems, file structure, registry, event logs, boot, services, AD.
- Knowledge and experience in some of the following areas: Linux, FreeBSD, MacOS, MS Exchange, MS SQL, VMWare, Hyper-V, nginx, Oracle.
- Ability and willingness to work night shifts to ensure 24x5 service.
- Coding skills is a plus.
- Experience with backup solutions is a plus.
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