Вакансия № 1161366 на должность "Customer support engineer" от компании "КИТ Консалт, ООО" в городе (регионе) Москва, Россия на Мультирегиональном Электронном Центре Занятости Населения
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Тип занятости на вакантном месте работы в организации/ИП: Постоянная, полный день.
Обязательное требование работодателя к опыту работы искомого сотрудника: от 6 лет.
Вакансия № 1161366 добавлена в базу данных: Среда, 10 апреля 2024 года.
Дата обновления этого объявления с предложением работы: Пятница, 26 апреля 2024 года.
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Отраслью деятельности организации "КИТ Консалт, ООО" является "Консалтинг, стратегическое развитие".
Вакантное место работы в компании находится по адресу: Москва, Москва.
Работодатель в городе (регионе) Москва предложит заработную плату по результатам собеседования с соискателем работы..
В обязанности соискателя входит следующее:
A fantastic career opportunity has arisen to work with one of the largest telecommunication company in the world.
? Helpdesk Service>
Ensure delivery of high quality helpdesk service as manager.
Work and escalate problems effectively in order to meet customer SLA's (service level agreements) by communicating with customers via phone, emails, or sometimes face-to-face. Escalate to Management if unable to resolve the issue.
Perform problem management and root cause analysis for customers as required
Maintain all assigned tickets with up to date information in our ticketing system
Periodically analyze and improve of helpdesk service
Doing onsite engineering as required to resolve and/or confirm operation of customer’s equipment
– Project delivery and IT management(design, implement, and maintain)>
Design, implement, and deploy server solutions for our customer which requirement consists of various functionalities on different layers of servers, OS, applications, storage, access control, load balancing, redundancy, fault tolerance and so on.
Deliver server software/hardware support mainly with Windows server, Exchange, VMWare, Linux, HP, Lenovo, Datacore, Dell, EMC, Juniper, Cisco, Security device.
Participate in a customer project as the most responsible person in server related parts.
Participate in company's service development of a managed service in terms of server related parts such as integration with VMWare Software deployed in a DC.
– Common>
Contribute to the Company by educating existing and newly joined junior engineers to reach MCSA level regardless of their specialized area.
Manage and administrate our company’s IT-infrastructure
Arrange proper set of documents for helpdesk and each project involved.
– Design, implementation and support of systems based on the following technologies:
– VMware ESXi and vCenter
– HP Proliant Hardware
– Windows Server 2012R2 (including AD DS, DNS, DHCP, WSUS, DFS, WDS, Print Services)
– Veeam Backup and Replication
– Microsoft Exchange 2013
In addition perform the following duties:
? Ensuring delivery of high quality helpdesk service to all customers
– Monitoring and tracking all support tickets, ensuring all SLA’s are met
– Allocating and scheduling engineering resources to ensure customer requirements are met
– Analyze the helpdesk system to improve quality of helpdesk service to customer
– Provide weekly report on all customer support activities to technical director.
– Create and maintain documentation of customer IT environments and processes
– Perform proactive monitoring on customer environments
– Ensuring all systems are operated in line with Company’s global security and governance policy
– Continuously contribute to engineering process management in order to maintain global standard of ISO9001 and ITIL framework
Компанией к работнику предъявляются следующие желательные требования:
Hands-on experience making changes or troubleshooting to a production server/network at an onsite and remotely for either outage workaround or service improvements
Experience doing root cause analysis on server outage and performance issue
Experience working in a team environment across different organizations in different regions or countries.
Experience implementing or administrating monitoring tools.
Hands on experience designing, implementing, and administering an enterprise servers and network
Basic project management skills are desirable. Such skills include design, plan, and execution of a complicated plan, test, and user training.
Deep understanding of virtualization platforms such as VMWare, AWS
MCSA, VCA, MCSE(preferable)
Bachelor’s Degree in engineering or science
Successful experience coordinating and negotiating with local carriers for troubleshooting, server delivery, quality improvement
Possesses a high degree of logical thinking
Excellent oral and written communication skills
Fluent English speaking to communicate with English native or fluent stakeholders remotely
Ability to work in a team environment and willingness to assist and effectively communicate with individuals across the organization
Customer oriented communication skills
Strong command on writing formal reports submitted to a management team and customers as requested project deliverables and activity reports.
Requirements:
Experience of VMWare at least 2 year
Required Engineer’s certificate (must): MCSA (server)
Preferable Engineer’s certificate: VCA, MCSE, VCP, etc.
Education: University graduate
Place of permanent registration: Moscow office
Компания может предложить следующие условия труда:
- постоянная
- Полный день
- работа на территории работодателя
Legal type of labor relations: Employment
Working schedule: 9:00-18:00 (including a lunch time for 1 hour), overtime work
Any business trips in connection with this particular vacancy: as necessity
Probation period: 3 months
Any premiums: depending on performance
Social package: after six month
Salary: Basic monthly salary: 80 000-100 000Rub
Date of planned employment of candidate: as soon
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